FAQ

The answer to our most frequently asked questions!
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Returns

Returns/Exchanges:

Returns or Exchanges are to be made within 7 days  of delivery. 

Please email dumelacrafts@gmail.com to organize a return or exchange.

The Customer is liable for shipping of items that are to be returned/exchange. 

A reflection in your account will only be approved upon receiving the exchanged/returned item.


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Quality of Products

ALL products carried by Dumela Crafts are designed and produced within South Africa.

We guarantee the finest quality in our products

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Delivery Periods

South Africa:

         Post: 2-10 business days dependent on product availability

United States **While Items Are Shipped From South Africa**:

        Post: 2-4 weeks dependent on product availability 

        DHL/Fedex: 1-2 weeks dependent  on product availability

Elsewhere:

       Post:  2-4 weeks depend on product availability

       DHL/Fedex: 1-2 weeks dependent on product availability

*** certain items have their specific delivery periods on their listings***


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